Terms and Conditions

Welcome to Sammamish Taxi. By booking a ride with us online or over the phone, you agree to the following terms and conditions. These policies allow us to maintain absolute reliability, protect our drivers, and guarantee on-time service for all passengers across the plateau.

1. Pricing, Rates, and No Hidden Fees

• Guaranteed Flat Rates: All airport and cruise terminal transfers are quoted as fixed, flat rates at the time of booking. This price includes standard transit costs.

• No Traffic Penalties: Your rate stays exactly the same regardless of accidents, highway construction, I-405/I-90 delays, or heavy rush-hour congestion.

• Exclusions: Tolls, parking fees incurred during specific terminal requests, and optional driver gratuities are not included in the base flat rate unless explicitly stated.

2. Cancellation and Rescheduling Policy

We understand that travel plans can change unexpectedly. Because we dedicate a vehicle and driver specifically to your scheduled time slot, we require advance notice for cancellations:

• Standard Cancellation Window: Cancellations made more than 2 hours before the scheduled pickup time will receive a full refund with zero penalties.

• Late Cancellation Fee: Cancellations made within 2 hours of the scheduled pickup time, or instances where a passenger fails to show up (“No-Show”), may be subject to a fee up to the full amount of the quoted fare.

• How to Cancel: To cancel or reschedule a ride, please use your online booking portal link or call our dispatch team directly.

3. Airport Arrivals & Flight Tracking

• Real-Time Flight Tracking: For all inbound flights to SeaTac, Paine Field, or Boeing Field, we require your flight number at booking. Our dispatch team monitors your flight status in real time.

• Automatic Adjustments: If your flight lands early or gets delayed, we automatically adjust your pickup schedule for free. You do not need to worry about updating us on standard airline delays.

• Complimentary Wait Time: To ensure a stress-free experience, every airport pickup includes 30 minutes of free waiting time starting from the moment your plane officially touches down.

4. Standard Wait Times (Non-Airport Pickups)

• Residential & Local Pickups: For home, hotel, or business pickups in Sammamish and surrounding areas, a 10-minute complimentary grace period is provided from the scheduled pickup time.

• Extended Wait Fees: If a driver is required to wait beyond the complimentary grace periods (airport or local), additional waiting fees may apply, billed in 15-minute increments.

5. Passenger Conduct and Vehicle Damage

• Safe Environment: We maintain a strictly smoke-free and vape-free environment across our entire fleet.

• Seatbelt Compliance: In compliance with Washington State law, all passengers must wear seatbelts while the vehicle is in motion.

• Damage & Cleaning Fees: Passengers are financially responsible for any physical damage or exceptional cleaning required due to negligence, spills, or misconduct inside the vehicle. A standard detailing fee will be assessed for any vehicle sanitation issues.

6. Baggage and Cargo Capacity

• Vehicle Capacity: It is the passenger’s responsibility to select the appropriate vehicle size (Sedan vs. SUV) during booking to accommodate their travel party and luggage safely.

• Safety Restrictions: Drivers reserve the right to refuse items that cannot be safely loaded into the trunk or cargo area without obstructing the driver’s visibility or risking vehicle damage.

7. Limitation of Liability

• Unforeseen Delays: While we boast an exceptional on-time record, Sammamish Taxi is not liable for delays caused by extreme weather conditions, unexpected highway closures, major accidents, or force majeure events beyond our control.

• Missed Flights: We highly recommend scheduling your pickup time with a generous buffer for airport security lines. Sammamish Taxi is not responsible for missed flights or missed cruise departures due to passenger-selected pickup times that do not leave adequate room for travel variables.

Questions About Our Policies?

If you have any questions or need clarification regarding these terms, please contact our support desk prior to completing your reservation.